Reservations Agent
You will report to the Commercial Director and Reservations Supervisor and cooperate with the Sales, Front Office, Finance and other departments. You will be the first point of contact for our clients and guests and walk them smoothly through the reservation process.
What we trust you with
Processing all reservations by phone and e-mail.
Dealing with group reservations.
Updating reservations in PMS.
Keeping compliance with the company standards.
Understanding and being able to answer all questions regarding the hotel, room categories, sales rates, F&B outlets and other hotel services.
Working with price lists according to the revenue management strategy.
Maintaining and developing contact with the guests.
Working with documents and correspondence regarding reservations.
Referring leads to the sales managers.
Actively selling other hotel services (mainly F&B) and up-selling of room types.
Effectively communicating and cooperating with all other departments.
Complete knowledge of the PMS.
Working knowledge of Microsoft Word, Excel and Outlook.
Participating in departmental meetings and training.
Performing all duties and responsibilities in a timely and efficient manner in accordance with established company standards.
Living and breathing the Almanac brand standards and being a role model to the team and all hotel employees.
What makes you a match
Energy and passion to work as per the business demand.
Passion for flawless service, tenacity and the highest level of integrity and work ethic.
Deliver bespoke experiences for clients and employees.
You are flexible, calm, and delivering under pressure.
Advanced English and Czech.
Work authorization in the EU is a must.
Knowledge of hotel operations is an advantage.
You
Warm
Authentic
Connected to Food Culture
Pioneering
Conscious
What's in it for you
Being part of a privately owned hotel collection with low hierarchies.
Employee and Friends & Family rate at the sister hotels.
On-the-job training and development tailored to your needs.
Staff Cafeteria meal whilst on duty.
We will take care of your work clothes and give you a clothing allowance.
F&B discount in a restaurant, bar and Coffee Shop.
Trial night in the hotel for 2 with F&B experience.
Pluxee benefit card contribution.
Pension contribution of CZK 500 after 6 months of service.
An extra week of vacation after 1 year of service.
Paid public transit pass after 1 year of service.
Employee recognition program.