Reservations Agent
A Reservations Agent reports to the Revenue Manager, works with the Sales & Marketing, and Front Office teams, and is responsible for the quality of individual reservations.
What we trust you with
Processing all reservations by phone and e-mail.
Dealing with group reservations.
Updating reservations in PMS.
Compliance with company standards.
Understanding and being able to answer all questions regarding the hotel, room categories, and sales rates.
Working with price lists according to the revenue management strategy.
Maintaining and developing contact with guests.
Working with documents and correspondence regarding reservations.
Referring leads to sales managers.
Active sale of other hotel services (F&B, Spa, etc.) and up-sell of room types.
Effective communication and cooperation with all other departments, especially reception, finance and sales.
Working knowledge of Microsoft Word, Excel and Outlook.
Participation in departmental meetings and trainings.
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures.
Live and Breathe the Almanac brand standards and be a role model to the team and all hotel employees.
What makes you a match
Knowledge of the Czech and English languages.
Energy and passion for working as per the business demand.
Passion for flawless service, tenacity and the highest level of integrity and work ethic.
Deliver bespoke experiences for clients and employees.
Knowledge of hotel operations is an advantage.
You
Warm
Authentic
Connected to Food Culture
Pioneering
Conscious
What’s in it for you
The opportunity to be a part of the beginning of a new lifestyle hotel in Prague.
Being part of a privately owned hotel collection with low hierarchies.
Setting standards for the whole collection.
Various discounts in all sister hotels (Vienna, Barcelona, Zagreb).
25 days of annual leave after 1 year of service.
Prague annual transit pass after 1 year of service.
Sports card or Sodexo card contribution.
Trial night for 2 with the F&B experience.
On-the-job training and development tailored to your needs.
Free meals in our Staff Cafeteria.
Friends & Family Rates for overnight stays.
F&B discount.
Clothing allowance and free laundry/dry cleaning.