Share Your Story.
We'd love to hear from you
(or see you!) any time.
In case you were asking...
You can find more information within the confirmation email you received right after reserving your stay.
If you are still not sure and have booked your stay individually, feel free to call our Barcelona Reservations team at +34 930187000 or email us at firstname.lastname@example.org. If you have booked a stay as part of a group, you can always reach our Barcelona Group & Events team at +34 93 0187251 or by email at email@example.com.
Normally, you are able to cancel your stay 48h prior to a planned arrival. As this can vary depending on the selected rate, best option would be to check the booking conditions found in a confirmation email you received right after reserving your stay.
When booking a Terrace Suite, a Two-bedroom Suite or a Penthouse Suite, you are able to cancel your stay 5 days prior to your arrival date.
If you are still not sure, we are happy to answer any questions depending on the type of your booking.
If you have booked your stay individually, feel free to call our Barcelona Reservations team at +34 930187000 or email us at firstname.lastname@example.org. If you have booked a stay as part of a group, you can always reach our Barcelona Group & Events team at +34 93 0187251 or by email at email@example.com.
Standard check-in is at 3pm and check-out is at 12pm. However, for our loyal guests, certain benefits may apply. You can of course reach our Reservations team at +34 93 0187261 or by email at firstname.lastname@example.org to check availability of early arrival and late departure for your stay.
When booking directly, you get the best available rate for your stay on the Internet. Upon arrival, you enjoy a welcome cocktail at our bar and at departure, you have late check-out at 1pm. In addition, we will prioritise you for an upgrade to the next, higher room category, if such is available within the dates of your stay.
At the end of the stay, you will be able to share your experiences through a digital questionnaire that will be sent out to your email.
You are also very welcome to submit your personal feedback directly to our Guest Relations team. They are reachable either by phone at +34 930187000 or via email at email@example.com.
That is not a problem. Feel free to email your name, contact details and dates of stay to our Front Office team at firstname.lastname@example.org. They will be very happy to help as soon as possible.
We look forward to welcoming your dogs. You will receive a small care package consisting of a dog bed and water bowls. A cleaning charge of €50/night may apply.
Send us your name, contact details, the destination and dates of your stay, and a short description of items that are missing. For Barcelona, reach us at email@example.com. Do not worry. You will hear back from our teams as soon as we check your room and the hotel for your belongings.
You can safely leave your luggage with our Porter team free of charge on the day of your arrival and on the last day of your stay.