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Normally, you are able to cancel your stay 24h prior to a planned arrival. As this can vary depending on the selected rate, the best option would be to check the booking conditions found in a confirmation email you received right after reserving your stay.

If you are still not sure, we are happy to answer any questions depending on the type of your booking.

If you have booked your stay individually, feel free to call our Vienna Reservations Team at +43 1 266 0108  or email us at reservations.vienna@almanachotels.com. If you have booked a stay as part of a group, reach our Vienna Group & Events Team at +43 1 266 0108  or by email at events.vienna@almanachotels.com.

We are more than happy to help you organise any of these events and more.

You can always reach our Vienna Group & Events Team at +43 1 266 0108  or by email at events.vienna@almanachotels.com.

Standard check-in is at 3pm and check-out is at 12pm. However, for our loyal guests, certain benefits may apply. You can of course reach our Reservations Team at +43 1 266 0108  or by email at reservations.vienna@almanachotels.com to check availability of early arrival and late departure for your stay.

When booking directly, you get the best available rate for your stay on the Internet. In addition, we will prioritise you for an upgrade to the next, higher room category, if such is available within the dates of your stay.

At the end of the stay, you will be able to share your experiences through a digital questionnaire that will be sent out to your email.

You are also very welcome to submit your personal feedback directly to our Guest Relations team. They are reachable either by phone at +43 1 266 0108  or via email at info.vienna@almanachotels.com.

That is not a problem. Feel free to email your name, contact details and dates of stay to our Front Office Team at reservations.vienna@almanachotels.com. They will be very happy to help as soon as possible.

Send us your name, contact details, the destination and dates of your stay, and a short description of items that are missing. For Vienna, reach us at info.vienna@almanachotels.com. Do not worry. You will hear back from our teams as soon as we check your room and the hotel for your belongings.

We will happily organise Valet parking for your car. Contact us at +43 1 266 0108  or via email at info.vienna@almanachotels.com in advance. A charge may apply.

You can safely leave your luggage with our Porter team free of charge on the day of your arrival and on the last day of your stay.

Feel free to discover current career opportunities on our website at www.almanachotels.com/jobs.

You are also very welcome to directly email your CV to our Human Resources teams here: careers.vienna@almanachotels.com for Almanac Palais Vienna.

Our online concept store, featuring exciting, curated product collections from up-and-coming artists and creators, is coming soon. We will also open doors to the first physical store on the premises of Almanac Palais Vienna in 2023.