Reception
Position

Night host

Location.
Barcelona
Experience.
2 años
Starting Date.
2022-09-15
Salary.
According to hospitality agreement

To satisfy, following the quality standards of the hotel, the needs of the client in terms of reservations, assistance and information, attending to communications, carrying out administrative, billing and commercial functions, as well as ensuring the correct closure of the day.

Responsibilities and tasks of the position

TO OFFER THE HIGHEST STANDARD OF SERVICE TO THE GUESTS.

- To perform in a qualified, proactive and responsible manner the reception of guests and all related tasks.
- Perform customer service tasks at the reception desk.
- To carry out the tasks related to the occupation and sale of the rooms (Reservations, Check In and Check Out).
- To carry out tasks related to invoicing and collection, as well as the exchange of foreign currency.
- Receive, process and direct customer complaints using the SEDAS approach.
- Collaborate with and substitute for the Head of Reception in his own tasks.

Concierge:

- To carry out in a qualified manner, with initiative, autonomy and responsibility, the assistance and information to customers and the corresponding administrative work.
- Attending to customers in the concierge services.
- Informing customers about the hotel services.
- Performing customer service tasks in the services requested.
- Receiving, processing and directing customer complaints to the corresponding services.

 

Knowledge and Experience

- Diploma in Hotel Management and/or Tourism, Intermediate Level Training Cycle in Hotel Management.
- Experience with PMS Opera.
- Knowledge of office automation at user level.
- High level of English, Spanish and other languages.
- Minimum 2 years experience in hotels of similar or superior category.

 

Skills to perform the position

- Problem solving and decision making skills.
- Service orientation and excellent organisational skills
- Positive attitude and excellent communication skills
- Good appearance
- Ability to work as part of a team
- Able to work under pressure and remain calm in difficult situations.
- Time availability
- Dynamic person 
- People skills
- Barcelona Ambassador

40h per week

The hotel offers continuous training, uniform cleaning, meals per shift, locker, being part of a team with a passion for hospitality and genuine guest service.

Apply for the Position

File Name.